Privacy policy
Privacy Policy
Last Updated: February 20, 2026
This Privacy Policy applies to the information and data that DripDrop Hydration Inc., PBC (“DripDrop,” “we,” “us,” or “our”) collects when you visit our website or use our products and services.
This policy applies to:
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Visitors to our website
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Customers
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Users of our products and services
The purpose of this Privacy Policy is to explain how we collect, use, store, share, retain, and protect your personal information, as well as the choices and rights you have regarding that information.
What Is Personal Information?
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.
What Personal Information We Collect
Personal Information You Provide to Us
We collect personal information you voluntarily provide when you:
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Make a purchase
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Create or manage an account
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Sign up for emails or text messages
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Contact customer support
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Submit forms or feedback
This may include your name, email address, shipping and billing address, phone number, payment information, and order details.
Personal Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
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IP address
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Browser type and device information
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Pages viewed and interactions
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Information collected through cookies and similar technologies
This information helps us understand how our website is used and improve performance.
Payment Information
We collect payment and billing information to process transactions. Payment information is handled through Shopify and its payment processors and is not stored directly by DripDrop except as necessary for record keeping.
How We Collect Information
We collect personal information:
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Directly from you when you provide it
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Automatically through cookies, pixels, web beacons, analytics tools, and similar technologies
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From service providers that help us operate our website, process payments, fulfill orders, or conduct marketing and analytics
How We Use Your Information
We use personal information to:
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Process orders and deliver products
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Provide customer support
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Communicate with you about your account, orders, or subscriptions
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Send marketing communications (with your consent where required)
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Improve our website, products, and services
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Detect fraud and protect the security of our systems
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Comply with legal obligations
How We Share Personal Information
We may share personal information with:
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Service providers (such as payment processors, shipping partners, customer support platforms, marketing and analytics providers)
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Business partners that help us operate our services
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Law enforcement or regulators when required by law or to protect our rights, users, or property
Service providers are permitted to use personal information only to perform services on our behalf and are not permitted to use it for their own marketing purposes.
Business Transfers
If DripDrop is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.
How Long We Retain Your Information
We retain personal information for as long as necessary to:
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Fulfill the purposes described in this policy
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Provide our products and services
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Comply with legal, accounting, or reporting requirements
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Resolve disputes and enforce agreements
When personal information is no longer needed, we delete or anonymize it in accordance with our retention practices.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, analyze usage, personalize content, and support marketing efforts.
Types of Cookies We Use
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Essential Cookies – Required to enable basic website functionality. You may not disable essential cookies.
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Analytics Cookies – Helps us understand how our website performs, how visitors interact with the site, and whether there may be technical issues.
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Personalization Cookies – Allows the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
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Targeted Advertising Cookies – Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
If you do not want cookies to be dropped on your device, you can adjust the setting of your internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device.
If you want to remove previously-stored cookies, you can manually delete them at any time. However, this will not prevent our Sites from placing cookies on your device in the future, unless and until you adjust your internet browser setting as described above.
You may manage or change your cookie preferences at any time by clicking the “Cookie Preferences” or “Your Privacy Choices” link in the footer of our website. You may also control cookies through your browser settings.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
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You may request a copy of the personal information that we maintain about you.
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If your information is incorrect, you may request that we correct, amend, or delete information that is inaccurate.
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You may request that we erase or restrict the processing of your personal information.
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You may object to the processing of your personal information in certain circumstances when we process your data for the purposes of our legitimate interests.
Marketing Communications
We may use your personal information to send you marketing communications about our products, services, promotions, and updates. Where required by applicable law, we will obtain your consent before sending such communications or provide you with an opportunity to decline.
Promotional Emails
You may opt out of promotional emails at any time by following the unsubscribe instructions included in the email. Please note that even if you opt out of marketing emails, we may still send you non-promotional, service-related communications regarding your account, orders, or transactions.
Promotional Mailings
If you no longer wish to receive promotional mailings, you may request removal from our mailing list by contacting us and including “NO SNAIL MAIL” in the subject line, along with your name and mailing address.
Promotional Text Messages
You may opt out of marketing text messages at any time by replying “STOP” to any promotional message you receive. This opt-out applies only to the specific messaging program associated with that number.
Withdrawal of Consent
If we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us at hello@dripdropors.com or by mail at:
DripDrop Hydration Inc., PBC
2261 Market Street #5096
San Francisco, CA 94114
Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
California Residents
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale or sharing of personal information.
We do not sell personal information. However, we may share certain identifiers (such as online identifiers, device information, cookie identifiers, IP address, and browsing activity) with advertising and analytics partners to deliver targeted advertising and measure the effectiveness of our marketing campaigns. Under California law, this type of activity may be considered “sharing” for purposes of cross-context behavioral advertising.
You have the right to opt out of the sale or sharing of your personal information by clicking the “Your Privacy Choices” or “Cookie Preferences” link in the footer of our website and adjusting your preferences.
Authorized agents may submit requests on your behalf with appropriate verification.
How to Exercise Your Rights
To submit a privacy request, please contact us using the information below or visit our Privacy Request Page. You may be asked for more information in order for us to verify your identity when you make a request.
Security
We take reasonable physical, technical, and administrative measures to protect personal information. Payment information is encrypted using SSL technology and handled in accordance with PCI-DSS standards. While no system is completely secure, we work to protect your information from unauthorized access or disclosure.
User-Generated Content
If you submit content to public areas of our website or services, that content may be viewed, shared, or used by others and should be considered public.
Children’s Privacy
DripDrop does not knowingly collect personal information from children under the age of 13 and does not knowingly sell the personal information of minors under 16. If we learn that we have collected personal information from a child under 13, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of the policy. Continued use of our website or services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Email: hello@dripdropors.com
Mail:
DripDrop Hydration Inc., PBC
2261 Market Street #5096
San Francisco, CA 94114